Class 11 IT/ITeS Questions Answers under CBSE

Book name : CRM Domestic Voice

  1. Unit 1 : IT-ITeS Industry
  2. Unit 2 : CRM Domestic Voice Representative Training
  3. Unit 3 : Outbound Calls : Interacting with Customer
  4. Unit 4 : Using CRM Application : FreeCRM
  5. Unit 5 : Work Management
  6. Unit 6 : Workplace Safety and Hazards

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